User Rights and Requests Policy

Last Updated: 21.12.2023

1. Introduction

Welcome to Auto Advisor Online (“we,” “us,” or “our”). This User Rights and Requests Policy explains how users can exercise their rights under data protection laws, including the General Data Protection Regulation (GDPR), regarding their personal data held by our organization.

2. User Rights

As a user of our services, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you. We will provide you with a copy of your data and information about its processing.
• Right to Rectification: If you believe that any of your personal data is inaccurate or incomplete, you can request corrections or updates to ensure its accuracy.
• Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances. We will comply with your request, subject to legal requirements.
• Right to Restriction of Processing: You can request the restriction of the processing of your personal data in specific situations, such as when you contest the accuracy of the data or the processing is unlawful.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transferred to another data controller.
• Right to Object: You can object to the processing of your personal data for specific purposes, including direct marketing.

3. Exercising Your Rights

To exercise any of the above rights, please contact us at info@autoadvisor.online. We will respond to your request within the timeframes required by applicable data protection laws.

4. Identity Verification

To protect your privacy and security, we may request additional information to verify your identity before processing your request. This is to ensure that we only provide personal data to the rightful data subject.

5. Charges

We do not charge a fee for exercising your rights unless your requests are manifestly unfounded or excessive. In such cases, we may charge a reasonable fee or refuse to act on the request.

6. Timeframe for Responses

We will respond to your requests without undue delay and within one month of receipt. If we require more time to process your request, we will inform you of the extension and the reasons for the delay.

7. Right to Complain

If you believe that your rights under data protection laws have been violated, you have the right to lodge a complaint with the relevant data protection authority.

8. Updates to This Policy

This User Rights and Requests Policy will be reviewed and updated periodically to ensure it remains effective and compliant with data protection laws and regulations.